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FAQ

PAYMENT

What payment method do you accept?

  •  We accept payments with credit/debit cards and PayPal.

What currency is your store in?

  • All payments are made in EUR. Your bank will convert your total to your currency after your payment has been processed.

RETURN/ REFUND/ RESTOCK/ EXCHANGE

Did you order the wrong color, size or just want to return a product? Send it back to us within 100 days (non-used, in the original packaging) to get a new product or a full refund. Contact help@ernesst.com and we will gladly assist you. Please note that it is your responsibility to ship the item back to us.

    CONTACT

    How do I contact you?

    • Email us at help@ernesst.com

    When can I expect an e-mail response?

    • Allow 2-4 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
      • Please include full name, detailed message and order number if available.
    •  I ordered two items, why did I only receive one?

      • Some of our orders are shipped separately. If you have ordered multiple items and have not received all the items, please do not email us. Your remaining items are on their way. Please allow the shipping times above to receive your entire order.

       

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